How We Work With You

 

OUR PHILOSOPHY

We began in 1998 with a vision to help travelers experience the real Australia through the eyes
of a local. Now we also deliver those one-of-a-kind explorations of New Zealand, Fiji, Tahiti,
Africa and beyond. We tap our personal passion for travel and discovery to create handcrafted
journeys that our travelers never forget.

GETTING TO KNOW US

When people ask us where our favorite vacation spot is, our answer is always the same…it
depends upon what I’m hoping to get out of that vacation. In over 17 years of handcrafting
journeys, no two itineraries have been the same; they are as unique as our travelers.

We travel – constantly. Unlike most traditional travel agents, we don’t accept any free trip that is
offered, rather we invest our own time and money to explore these destinations, so we can come
back and give you first-hand insider knowledge like no one else. We stay longer, savor the flavor,
find the great little eateries, create behind the scene tours and unique wildlife encounters just for
our travelers. We share that first-hand information amongst ourselves and in turn, and pass it
along to you.

GETTING TO KNOW YOU

As soon as you are ready, contact us by filling out the personal profile form with as much detail
as possible (if you have already completed, congratulations, you are one step ahead). The more
detail you provide to us, the quicker we can provide you with your handcrafted journey, and the
more likely the trip is exactly what you are looking for. We then start the process with a phone
call (or email if you prefer) to get to know you as much as possible and about your personal
goals for this trip. You have the choice to be as involved in the planning stage as you like. Ask
us any questions you like.

START PLANNING

After your first phone call, we’ll email you with the details we have noted about your upcoming
journey, with ideas and initial suggestions. It is then time to officially start the process and the
planning fee will be collected. This covers the first three versions of your handcrafted vacation,
the time spent researching, checking availability, flight routings, customized unique touring
building etc. Making sure we are within budget and the parameters you have set forth for the
trip.

TIME TO BOOK

When ready, we’ll process deposits required and start booking your trip – hotels and tours first
to make sure you have a place to stay, followed shortly thereafter with the flights.
Visa processing, dinner reservations, the special touches and travel insurance all fit in here too.

THE FINISHING TOUCHES

About 8 weeks prior to your departure, we start finessing your details, refining and adding
information where needed. The balance of your trip is due at this time. Your travel documents
will be full of tips for your trip and will be emailed to you about three weeks prior to departure
and a call scheduled to run through any last minute questions you may have.

ON YOUR VACATION

You will have a local contact in every country you explore. They are essentially us, in your local
time zone, and there to assist in anything you need, and provide peace of mind for a stress-free
vacation.
Our travelers love to share their adventures – we also live vicariously through them on every trip.
Be sure to share trips and videos with us on Facebook or Instagram while you travel and add our
#traveldue so we can track your travels.


 

TRAVEL PLANNING FEE INCLUDES:

  • Time spent for thorough research and coordination of flow with hotels, airfare, touring, price
    comparison between itineraries.
  • Development of 3 handcrafted itineraries from scratch
  • Unlimited time on the phone and via email during this planning stage
  • Our first-hand travel experience and knowledge

Travel Planning Fee – simple $250+

Travel Planning Fee – complex $400+
Trips that have many moving parts and will take 40+ hours of work
Examples:

  • Groups (6 or more)/multigenerational families with many moving parts
  • Peak season travel, e.g. New Years Eve in Sydney
  • Extensive trips +28 days in length

Last minute trip (within 45 days of travel) $500
Availability for last minute trips is generally very difficult so the increased fee is to allow for the
increased amount of time to find available hotels, tours, and flights.
Air only bookings (per person) $50
Please note that costs/prices listed are subject to change; Travel Planning Fees must be
acknowledged and received from client(s) prior to Down Under Endeavours beginning to work
on your travel adventure!