Our trip was fantastic, probably the best we have ever taken. In good measure, much of this was the result of very careful attention to details by our travel agent, Jill, at Down Under Endeavours (“DUE”), which we would never have found without Zicasso. Thank you! We would say that DUE had several business characteristics which we really appreciate: (1) DUE really listened to us and probed to find out what we really wanted; (2) DUE was not at all pushy — if we said we did not want something, DUE did not argue or try to push its own preferences; (3) DUE gave us alternatives and really worked to provide suggestions, insights, warnings, and disclosure; (4) DUE provided high quality “after care” — many agents drop you the minute you’ve paid, but that was not the case with DUE: questions were answered within a matter of hours (usually overnight by email); and (5) DUE wanted to hear all about our trip, what we liked, what we did not like, things that worked well, things that did not work well, pleasant and unpleasant surprises. The true “value added” of DUE is that it left us to enjoy our holiday without worrying about the details. — DUE took responsibility for everything so that all we had to do was show up and relax. This was the very best aspect of using DUE.
–John & ShirlyBee