Frequently Asked Questions

There are many things to understand and know of in advance when planning a vacation to the far corners of the globe. Like when are penguins in season on Kangaroo Island and what is the best time to dive off of Lizard Island? Your personal travel consultant is available to answer every travel question you may have (even the smallest details) in preparation for your voyage.

How do I know the pricing of a package on your site for when I want to travel?
We need airfare. How do we find out how much this costs?
Do you offer the 2for1 business class airfare?
Can I use frequent flyer miles for flights?
Do you process visas to enter the countries?
My passport expires in 5 months. Do I need a new passport before I travel?
We are postponing our honeymoon, and I want to change my name on my passport. When should I do this?
How many days do you need to visit Australia and New Zealand?
Do you break down pricing?

How do I know the pricing of a package on your site for when I want to travel?
Every vacation package is handcrafted. The samples on our site are given as a guideline to see what you could see and do, but we don’t book it for you exactly as it appears on the site. Instead, we customize the trip to your needs. Here are some quick reference points:

  1. Packages on the website are priced at low season and without airfare. Final trip costs will vary depending on the time of year you travel, if you choose a room on a higher floor for maximum views in Sydney, if you choose the private touring or downgrade to small group shared touring, etc.
  2. We then take that template and use it as a guide to handcraft your vacation based on your budget and time frame.

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We need airfare. How do we find out how much this costs?
International airfare has low, mid and peak seasons for pricing. Qantas offers Airpass systems which can save you hundreds of dollars if booked correctly, for Australia and New Zealand. Ask us for a price quote for the time you are looking to travel. We are very likely to find you a better deal. If you are traveling to outer islands in areas like Tahiti and Australia, some of these flights are booked with land for increased flexibility if you want to make changes.

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Do you offer the 2for1 business class airfare?
Yes, and we also have very competitive rates for business class that sometimes work out even less than the AMEX 2for1 deal. Simply let us know your travel dates and we can quote several options for you.

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Can I use frequent flyer miles for flights?
Yes, we encourage you to use frequent flyer miles where you can. Please contact us first, so we can assist you in choosing which flights to secure. It is an important step to ensure no backtracking occurs and you make the most out of your miles. We will let you know which flights it makes sense to use miles on.

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Do you process visas to enter the countries?
We can only issue Australian tourist visas to U.S. and Canadian citizens for a stay of up to 90 days. In order for us to process these visas we will need a copy of your passport information. In all other circumstances the traveler is responsible for ensuring they have the correct entry documentation.

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My passport expires in 5 months. Do I need a new passport before I travel?
Yes, for any destination you travel to outside the USA or Canada, you need a minimum of 6 months validity past your date of return from your trip. If your flights have been purchased be sure your name matches your ticket to avoid problems at the airport.

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We are postponing our honeymoon, and I want to change my name on my passport. When should I do this?
Before we purchase your airline tickets. Your passport and airline tickets must match 100% including middle name. Some airlines will charge you for a whole new ticket if the names are wrong. It can be quite a costly error.

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How many days do you need to visit Australia and New Zealand?
At a minimum we suggest 21 days to see three or four areas well. The breakout of days per country will depend on when you are traveling, what items are on your ‘must do’ list. We then hand craft your vacation to match.

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Do you break down pricing?
We do not break out pricing line-by-line, as we receive all land arrangements as a bundled price from our representatives in each country where we operate. We do break down the best we can in the following ways:

Airfare — this includes domestic US flights, international flights, and any internal domestic flights which we can ticket in the airline reservation system – which can result in cost savings to you by utilizing airpass deals. This price is subject to change until ticketed, as the airlines have the right to change pricing without notice.

Land — this includes all arrangements we book through our local representative in each country. It can include, but is not limited to the following: hotels, touring, tickets to events, dinner reservations and other free items, transfers via many forms which can include ferries, cars, buses, regional (small or private) airlines that we cannot issue in our airline systems, helicopters and as well as seaplanes. All of these items are presented as one bundled price.

We also provide you, where possible, website links to hotels and tours during your quote stage to allow for ample time for you to research the quality of the products directly at your leisure.

If requested, line item pricing is sourced directly from the vendors’ websites, the same sites that are provided during the quote stage. As we are wholesalers, this structure is for comparison purposes only.